Help! My website isn’t bringing in business!

Reasons your website may not be as effective as it should be…

Perfexion June 2022 Blog
Perfexion New Website Design

You did it! You started a business! You have your employees working, sales are happening, and you have a website up and running. Things are falling into place. Fast forward 5 years. Your business is growing. You’ve hired a few more employees. Sales are pacing well – but deep down you feel there is more that can be done. Oftentimes, business owners set up their website in the beginning, but then, it sits out there in the tremendously vast internet among over 1.6 billion other websites out there.

It was working great for you in the beginning. What happened?

An average of 252,000 websites are added into the interverse every single day!  Other businesses, like yours, are all fighting for the attention and commerce of internet users.  So why, in only 5 years, may your website not be performing for you as it did before?

Websites are not a “set-it-and-forget-it” project

Just like other aspects of your business, your website needs to be continuously maintained, updated, and refreshed to stay relevant. In the beginning, your site is crushing sales numbers, engaging with new customers, and increasing your brand awareness. Overtime, competitors with similar products and services freshen their websites, add new content, update images, and add additional features for a better user experience. What happens? Their websites start showing up higher in search results than yours and you begin to fall to the bottom of the page, maybe even page 2 or 3.

Think about your own search habits – how far down on a search page do you go when looking for your answer? Chances are, not more than about halfway down page 1. Consumers crave immediate satisfaction in today’s fast-paced world. They want answers and they want them quick. If they have to dig around the internet to find you, chances are they won’t.

Technology for websites changes all the time

Just like cell phone companies are always advancing technologies surrounding their devices, website advancements are happening every day. From interactive tools to e-commerce platforms, the right website can truly take your business to the next level. For this to happen, you must ensure your website is integrated with the latest features and most advanced user interfaces. It’s always been said, first impressions are everything.

Let’s look at a practical example. Imagine you are searching for a kitchen remodeler. This is typically a large investment purchase. You’ve done your research and know what you want and are now on the search for the perfect company to entrust the heart of your home too. One company has 99% small print text on their website. They have a phone number. Very limited images.  Only a home page and a contact page. While it may be a great company, their website isn’t showcasing their talent and expertise. 

Another company has beautiful before and after images scrolling across the main screen. Their contact information is displayed on every page and prominently displayed throughout various places. They have an interactive chat option for you to get immediately connected with someone who can help. They offer multiple different methods of communication with them, including a quick fill contact form, chat box, email, phone, and showroom location. They have pages throughout their website that go into greater detail about the different stages of the kitchen remodeling process, estimated timelines for projects, details on various options for our remodel and articles and blogs about choosing the right countertops and most durable flooring for a high traffic area of your home.

Now, with all that information in front of you – which one do you think more consumers will engage with?

People want the ease of convenience. In order to win their business with so much competition, your website needs to be the sounding board for what sets you apart, why a consumer should choose your business to work with, and what makes you an expert in your field. As your business grows, so should your website.

Perfexion June 2022 Blog
Perfexion New Website Design

You have no call to action

Once a visitor lands on your website, it is critical that you direct them to exactly what action you want them to take. Do you want them to call? If so, your content should direct them to “call now for a free estimate” or “call now and speak directly to the owner”. If you prefer visitors to fill out a form with their contact information and some details about their project, then your site should be guiding them to the contact form page or link. If you don’t direct your website visitors on what type of action to take, 9 times out of 10, they won’t take any action at all. 

Perfexion June 2022 Blog
Perfexion New Website Design

You have an outdated design

Just like clothing styles change overtime, so do website designs that appeal to consumers. Designs can change based on trends, industry, competition, economy, or age. 

New trends in web design pop up all the time. Minimalistic, sleek, artistry, formal: based on your services and target audience often determines how often your website design platform will need to be updated. If you are in the technology and/or ecommerce industries, your design trends will change more rapidly than say maybe a business in the home services industry.  Design trends are important for a few reasons. They show the public that you are updating and maintaining your site on a consistent basis, which indicates you are progressive and stay ahead of the curve. Your website design indicates that you care about the user experience and want to provide the optimal platform for customers to interact with your business and learn more about you. As design trends become popular, visitors to your site may find an older design more cumbersome and confusing, which could lead to them leaving your site without engaging with your business. Trends can have a direct effect on functionality. Design trends that incorporate a lot of features were prominent 3 or 4 years ago. Today, more and more companies are opting for a cleaner and streamlined look, which can be more appealing to the eye.

However your industry is affected, website designs need to be “freshened” every few years. This does not mean you have to purchase an entirely brand new website every 2 years. The suggestion is to freshen up the overall look, feel, colors, and overall features that the site consists of to keep your website relevant and attractive to potential customers. 

Perfexion June 2022 Blog
Perfexion New Website Design

You do not have the proper SEO throughout your website

Yep – this is the biggie! SEO. The key to everything when it comes to your website. We are going to take a deeper dive in a future blog about SEO, but let’s do a quick overview. SEO stands for Search Engine Optimization. 

How does SEO work? It’s actually pretty simple. When a person does a search on a search engine, or any query search across the web, they type a series of keywords or phrases into a search bar to find the best match to answer their need. 

The search engine uses proprietary algorithms to scan websites across the web that include the same keywords and or phrases that person is looking for. The websites that have the most keywords or phrases that match that person’s search are shown at the top of search results. Websites that don’t, fall to the bottom, and essentially never get seen. 

While the explanation sounds really simple – SEO is a very complex task made up of customized strategies and continuous maintenance. Web marketers use special technology to discover which keywords and phrases, including variations of these, that are most commonly used for your industry. They then use specialized content, coding, alt text, and page links to embed within your website for optimal search results. 

The better your SEO, the higher your website will show up on search engines leading to an increase in business and revenue. An important note to remember – SEO is a continuous building of keyword structures throughout your website. Because search terms change frequently and most businesses offer a multitude of products or services – SEO is a very specialized skill that, to get the best results, should be managed by an SEO specialist.

Perfexion June 2022 Blog
Perfexion New Website Design

If you are wondering why your website may not be performing up to par or are looking to refresh your website for better functionality, appearance, and attract more customers – we would love to help! Perfexion, Inc. is a full-service interactive agency specializing in web development, branding, search engine optimization, IT networking, and custom software design. Perfexion is your complete web presence solution-based company. If you would like to learn more about how we can help your business, click here to schedule a complimentary consultation.

Contact Us for more information!

WEBSITE pfxn.com
E-MAIL hello@pfxn.com
CALL 610-783-7660
SAY HELLO

Home Page Must Haves

Website Home Page Must-Haves

The home page of a website has mere seconds to impress and engage those who visit it. People who visit a website for the first time are usually looking for certain information upfront – information that indicates they are in the right place. When users’ initial questions are addressed right away, they’ll be more likely to remain on the website, look around, and respond to a call to action. Think about what you look for or expect to find on the home page of a website you visit for the first time. Then think about what you do if you are unable to quickly or easily find the information you’re looking for. Chances are, you click away and search elsewhere.

The content on your website home page should inform, build reader confidence in your business, and showcase you as credible and trustworthy. Every business is different, so content will vary from one website to another. But the following nine elements are must-haves for every home page.

  1. Spell out what you do – Inform visitors in simple, straightforward terms exactly what your business does. If the purpose of your business is not immediately clear, people will leave your website and go to one that clearly spells out what they do.
  2. Explain how visitors benefit from using your products or services – Beyond saying what you do, make clear the main benefit (or benefits) your offering provides or the problem it solves.
  3. Client testimonials – Strategically place several customer reviews on the home page, as these highlight your experience and build trust. Testimonials that mention the service you provided and the clients’ satisfaction are all you need.
  4. Awards, recognitions, associations, certifications – These showcase your professionalism and expertise, and give you credibility in your industry.
  5. Overview of service offerings – Mentioning your products and services on your home page and linking them to more detailed information serves you three ways. You: 1) better inform visitors about what you do or sell, 2) make it easier for them to click the link for more detailed information, and 3) help your home page rank higher in search engine results.
  6. Contact information – Don’t hide or bury key information such as your phone number, email address, and mailing address. By providing this information, you let customers know your business is legitimate and that they can easily communicate with you. The footer of the page is where most companies place their contact information.
  7. Social media links – If you also market your business on social media platforms such as Facebook, Pinterest, YouTube, or Twitter, you probably want to get the word out as much and as often as possible. Your homepage should include clearly identifiable icons for each to make it easy for users to Like, Follow, Share, and Retweet!
  8. Images and graphics – Quality images that are unique to your business let visitors know what to expect and go far in building credibility. Use stock images sparingly, and make sure all images are high resolution and sized properly.
  9. Call to action – Decide what you want visitors to your website to do once they’re there. Do you want them to subscribe to your email list? Clip a coupon for the offer of the week? Complete a form for more information? Place a logical and clear call to action for whatever makes the most sense for your business.

A home page should provide upfront information about your business that your target customers most want and need to know. Incorrect or insufficient information either forces the user to click around to find what they want, or worse, causes them to leave the website without looking any further. Even if other pages on your website contain exactly what they are looking for, if the home page is unclear, visitors are more likely than not to click away. And when visitors click away after visiting just one page, the bounce rate for your website goes up.

Look at the home page of your website with a critical eye. Does it contain the information a new visitor needs to understand who you are, what you do, and the value you bring? If not, take time to update the home page to add these critical elements, or hire a professional web design and development company with the digital marketing expertise to make sure the home page for your business makes the best first impression it possibly can.

Philadelphia web design company Perfexion, Inc. specializes in web design and development, including search engine and digital marketing. They are experts at building websites that meet users’ needs and add value to the business they represent. Perfexion thrives on helping clients be as successful as possible. They collaborate closely with you to understand your business and put that information to work in every website they build.

Contact Us Today!

WEBSITE pfxn.com
E-MAIL hello@pfxn.com
CALL 610-783-7660
SAY HELLO

Website Issues and Website Ranking Concerns

Website Issues – Technical SEO

Top 5 Website Issues

You’ve spent hours building and setting up your website. It’s finally done. You set up analytics to track how well your website performs. At the end of that arduous journey, you even give yourself a pat on the back as congratulations for your accomplishment. Unfortunately, you’re the only one passing out congratulations. Why? Because the average user finds the aesthetic presentation of your website unattractive and the organization and information lacking. Along the way, you failed to treat the design and development of your website the way you would build and design a bricks-and-mortar store.

A user’s experience on a website should be every bit as good as a customer’s physical in-store experience. Customers and potential customers who walk into a store off the street should feel welcome and be able to find what they’re looking for quickly and easily. If the products in your store are set up willy nilly on the shelves, sales people shout out to you from opposite sides of the building, and dust bunnies float around your ankles, chances are good you are going to turn around and walk right out. The same holds true for your website. One mistake on your site is all it takes to destroy credibility in your business and can keep a user away for life.

Most people have heard the phrase “Build it, and they will come,” and understand the meaning it espouses. But, the phrase “Build it well, and they will come” more correctly promotes the analogous idea that a website must be done well for people to not only come, but to stay and conduct business – shop, buy, call, contact – whatever you want them to do.

Most people look at a variety of websites on any given day, whether on their phones, their laptops, or their tablets. Most of these same people don’t give the websites they view a second thought because these sites look nice, feel comfortable, and function properly. The user achieves whatever it is they went to the site for in the first place. In a word, their user experience is optimum. And when user experience is good, the website’s bounce rate – the rate at which users leave a site after visiting just a single page – is low.

What do good websites have (or do) that bad ones don’t? Because your website is your virtual store, ease and convenience of use are not all that matter. Consider the distinct aspects of your website’s design and development, and how they might affect a user’s decision to stay or leave. By addressing these appropriately, you ensure visitors have the best possible experience and will want to keep coming back for more.

Top Website Issues

Top Website Technical Issues, Technical SEO
Top Website Technical Issues, Technical SEO

The design and function of your website is just as important as the information your site provides and the products and services you sell there. Professional web designers and developers are trained to build websites that appeal visually, function appropriately, attract users, and keep bounce rates down. Don’t jeopardize the profitability of your business by building your own website and missing the mark on any of these key details.

Philadelphia web design company Perfexion, Inc. specializes in web design and development, including monitoring and managing the performance of clients’ websites. They are experts at building brands and all types of online marketing. Because they thrive on helping clients be as successful as possible, they collaborate with you to understand your business and build a website that targets your ideal customer and increases relevant traffic.

Contact Us Today!

WEBSITE pfxn.com
E-MAIL hello@pfxn.com
CALL 610-783-7660
SAY HELLO

Responsive Web Design: Every Search, Click, and Scroll Matters

Responsive Web Design: Every Search, Click, and Scroll Matters

When it comes to responsive websites, customer service and user experience go hand in hand. If users have a good experience with a website that responds to their every search, click, and scroll – that is, with every interaction they have on that site – they will equate those interactions to good customer service. The opposite holds true as well. Your products and services may be the best in the business, but if a user can’t locate them on your website, or they click on a link and are taken to an error page, or worse, they can’t properly view your website on their mobile device, they will equate that to poor customer service. At which time, they will click away and never return.

Responsive websites should always be fully accessible, readable, and functional for people who view them (error-free goes without saying) – regardless of the type or size of screen the website is being viewed from. Statistics indicate that more than 65% of web searches performed today are done on mobile devices such as smartphones and tablets. If your website does not adjust dynamically for ease of reading on different devices, or images get blurry when a user pinches and expands them, your website is not responsive or mobile ready.

When building your website, responsiveness of design is one key factor to keep in mind. WordPress, the most popular tool for creating and managing websites and blogs, offers plenty of website themes with responsive design. That means that users will be able to easily read and use your website whether they’re looking at it on their desktop computer, their laptop, their tablet, or their mobile phone.

WordPress is popular for a variety of reasons, not the least of which are its ease of use and community forum that provides support on virtually any topic. In addition, WordPress as a content management system (CMS) offers:

  • Easy content creation and publication of web pages, posts, media, and more
  • Control over who can access/update your website and the functions they are permitted to perform
  • Drag-and-drop functionality to quickly and easily add images and other media to your website
  • Plugins to add other features such as calendars and social media
  • Search engine optimization so your website gets ranked and found on the internet

If your website is more informational and contains fewer functions than a website designed specifically for e-commerce, you can manage it perfectly well with WordPress CMS. As you build, change, and manage your WordPress website, with its responsive design functionality, new content and features will adapt to the responsive design, so you can be assured of always providing the best customer service and user experience to anyone who visits your website.

Two other content management systems assure website owners of responsiveness of design when used: Sitefinity™ and Kentico. If your website is complex, such as an extensive corporate website, and/or contains e-commerce (online shopping) functionality, Sitefinity and Kentico offer high-end CMS solutions to support the detailed and more technical needs these types of websites require.

Similar to WordPress in terms of the page management and user access features they offer, Sitefinity and Kentico offer additional functionality right out of the box:

  • Websites are mobile ready, which means you create your website once and it automatically adapts to a variety of devices and screen sizes. You can preview how your website will appear on different screen sizes, and adjust content if necessary.
  • With responsiveness of design, you present a unified brand message and you do so consistently across all types of devices and marketing channels such as social media, which makes for a singular user brand experience.

Beyond the direct website experience, a CMS can be set up for other functions you want as part of your user experience. For example, you probably want to include a series of automated emails to be sent as certain user activity triggers them: Welcome, abandoned cart, Thank You, delivery confirmation, and more. Or you want to send product news, sale information, or coupons. Given the mobile nature of our society, more people are doing business on their mobile devices than on desktop computers. Responsive design makes sure your entire message gets seen and is easy to respond to, so people will want to do business with you.

Website owners should choose the most appropriate content management system for their needs – based on the amount and level of functionality and complexity of their website. But, whether your website is simple or complex, if you want your website to display accurately on both desktop and mobile devices, make sure every aspect of your website contains responsiveness of design.

Responsive design is vital to engaging customers and users. If they can’t view and navigate around your site on their smartphone or tablet, they will move on to one they can. If you have limited expertise in website design and management, or you would rather spend time running your business than managing your website, consider consulting with a professional web design and development company.

We are a Philadelphia-based web design and development company located in Plymouth Meeting just outside King of Prussia.  We are a web design and development company that understands responsive design and how it interplays with content management systems – CMS.  Perfexion specializes in helping clients market their business online effectively – and profitably. Contact us today to schedule your consultation.

Contact Us Today!

WEBSITE pfxn.com
E-MAIL hello@pfxn.com
CALL 610-783-7660
SAY HELLO