7 Features Your Website Must Have in Order to Be Successful

You want your business to thrive, right? Looking to increase your credibility and exposure to potential customers? Need an easy way to drive revenue? Good news! There is a simple answer to get your business on the right track and one that might seem like common sense.

In order to achieve all the above goals, you need to ensure you company has a website.  I know, you’re thinking, of course, everyone knows you need a website today.  So, you did the due diligence and launched a website for your business.  But what if that website doesn’t seem to be performing for you like it should?  Just having a website doesn’t mean customers are automatically going to flock to your business.  Having a website is like having a storefront without a sign.  You have a location that allows people to do business with you.  The only problem is, they don’t know who you are, where you are located, and what you do.  That is why business owners invest in signage, marketing, product placement, and, of course, a website.

So, you know you need a website, but just like with a storefront, your website must be a great representation of your business and what you stand for.

Here are 7 must-haves with your website:

1. Responsive Website Design

Responsive web design simply means your website automatically conforms to the best user experience, regardless of the device. 70% of website traffic comes from mobile devices. To stay on top of your competition, your website must have a comparable user experience across all devices, whether mobile or desktop.

2. Clear Navigation

Think about your own experience on a poorly designed website. You are trying to find contact information or specific content about the company’s services and yet, you get lost in a never-ending scroll and click monstrosity of annoyance. You end up leaving that website to find a competitor with a clearer direction. People are looking for quick, simple, and efficient. Having a clear navigation path on your site will enable a better user experience, as well as aid in your search engine optimization growth.

3. Content, Content, Content!

When it comes to your website, content is king! You must infuse high quality, engaging content to attract your ideal consumer AND keep them on your site. People coming to your site have a problem in which they are hoping for your products or services can solve. Say they need a new roof. They want to investigate a bit to see if it is the best company to hire to replace their roof. They want to know you have knowledge and experience in the area. They want to be sold on the fact that your company is the best in the business when it comes to roofing. That is all done with content. Content is what draws the customers to your website. Relevant and engaging content is what pulls your website to the top of search engine results. Content is what is going to set you apart from your competition.

4. Thoughtful Design

You always want to be thinking about the user experience when it comes to your website design. Having an explosion of colors, a gazillion pictures, and 24 various fonts and sizes will make any visitor dizzy and drive them right onto the pages of your competition. Your color pallet, images, and content should all be placed with purpose throughout your site and guide the user to the information you want them to focus on. Think of it like a road map, guiding your ideal customers to exactly what you want them to do.

5. Customized Call-To-Action Buttons

Also referred to as CTAs, this is one of the most critical parts of your website. Call-to-action buttons guide your customer to interact with you in a preferred manner. It could guide them to fill out a form, or maybe to call now, (which they can do right from your site!). Maybe it is to complete a sale right on your site if you are an ECommerce business. Your call-to-action buttons are a subset of your well thought out design. They remind your customer to engage with them and further their interaction with your business to get closer to the sale.

6. Consistency

It might sound repetitive, but consistency is so important for a good user experience. Consistency on your website means that your colors, images, content, navigation, messaging, and overall message has a cohesive flow throughout the entire site. When a customer lands on your website, whether they land on your home page or a product page within your site, they should know right away what business site they are on, what you do, and how you can solve their problem. A great deal of this will focus on your brand messaging, a topic we will explore deeper in a separate blog.

7. Engaging Visuals

There is an old saying in marketing that is still true today. If you were to remove all the text from an advertisement, a customer should still be able to tell you what you do or what you are selling based solely on the image used in that ad. The same is true for your website. The first thing people will focus on is one that lands on your site if the images. Your images need to tell a compelling story. Much like your content. They need to be engaging and purposeful in both placement and messaging.

Another concept to embrace is video. People are 10 times more likely to engage with a video versus a static image. You are allowing people to learn about your business, what sets you apart, and pull them in with compelling content – all at the ease of watching a video. A well-executed design that incorporates both static images with thoughtful and poignant video will take your website to the next level.

Just like your food in your refrigerator, don’t keep your website past its expiration date.  Websites created in the 90s and early 2000s are in desperate need of a refresh!  Technology changes quickly today.  For your website to stay relevant and be found by customers online, you need to keep your content fresh and your platform and design current to your customers standards.  

How Can You Get Your Website to Attract More Customers?

Perfexion is a full service, interactive agency. We harness the power of great design, the most advanced technologies, and strategic branding to enhance your professional presence across the web and beyond. Click here to get a FREE website audit and customized solutions for your business.

PPC Best Practices for Extra Effective Text Ads

What is PPC?

PPC, also commonly known as pay-per-click, is a method of search engine advertising to generate clicks to your website. Unlike organic search, PPC involves paid search marketing. Paid search marketing means you pay for your website to appear in paid advertising sections of relevant search engine results pages. In simpler terms, results are determined by payment from advertisers.

What is the difference between organic and paid search?

Organic search is based on natural, unpaid rankings. These rankings are determined by SEO best practices, including well written optimized content, creating accessible and relevant URLs and keywords, producing captivating title and description tags, and off page optimization strategies. These efforts can be performed in-house or by outsourcing SEO campaigns to an experienced agency.

Other popular SEO practices are updating and posting new blogs, finding and removing broken links, looking at competitors’ keywords, and using outreach and marketing tools to make the company more known.

Paid search allows you to pay to have your website displayed on the search engine results page when someone types in specific keywords and/or phrases that match the demographic and other targeting setup within the 3rd party search providers system. There is budget setup as well as detailed targeting criteria that determines where and how your ads are shown. The paid search providers have a campaign setup and maintenance process involving keywords, negative keywords, demographics, geo-graphics, campaign performance metrics, landing page optimization, as well as bidding strategies.

Types of Ads

Search ads, like mentioned above, means a business advertises within the sponsored listings of a search engine or a partner site by paying each time your ad is clicked (PPC).

For example, a consumer who wants to look for new iPhone headphones will head to Google and search for a keyword or topic related to headphones for a smartphone. When an ad is shown, he or she will click the ad and be taken to a landing page having content related to the search, and hopefully, purchase the product.

Display ads are shown to consumers when they are browsing online. Based on the targeting being used, this happen when searching for your product or service, or when they are reading online where the content is related to their search. The ad can be triggered by their intent, or because of the relevant web property or placement they are on. These ads are advertised through banners or other ad formats made of text, images, audio, video, etc. These formats can include various placements including the top of web pages (similar to the traditional banner ads) and larger text, such as billboards.

For example, a consumer is searching the web for study materials for his/her upcoming exam. Various musical artists are shown with new releases. The consumer isn’t specifically looking for new music, but display and banner ads are showing up throughout Google. He or she then clicks on the image with the promotion taking them to the corresponding landing page.

Remarketing ads are strategically placed ads to connect with people who previously interacted with your website. If a customer leaves your site without buying, remarketing allows you to market to them again.

For example, a consumer has recently browsed Best Buy and had added items in his or her online shopping cart. He or she decided to leave the site before purchasing a product. A week later, that same consumer went back online and your ads are show again or remarketed to the consumer. Based on the web property, the same items recently added to her Best Buy shopping cart can appear, alongside other similar products that he or she may think of purchasing.

Paid Search Optimization

For paid search optimization, there should be a prioritization approach to maintain consistent growth and performance. Here are some common goals that companies tend to have:

  • You should always define your goals and objectives (both short and long-term). This includes identifying and maintaining your specific audience. This should include repeat customers but also new customers.
  • Determine which type of campaign(s) best fit with your goals and audience. Companies often use both organic and paid search programs. Search-based campaigns can be a better fit for some, while sales-based campaigns can be better for others.
  • You want to increase sales and revenue.
  • You want to increase site visitors.
  • Do what your competitors are doing.
  • Do what your competitors are not doing.
  • Optimize content to maximize shareability.
  • Improve company outreach and recognition.

Guidelines for Effective Text Ads

Writing good ad copy for PPC ads can be tough, but if done well, can make your company more profitable. Similar to any approach, you should define and thoroughly know your target audience and what they want. A crucial way to gain the attention of potential customers is to ensure that you know how to, and more importantly, can fix their issues and pain points. To help you better figure out what your audience wants, look at it from the customer’s perspective and decide what you personally would want from the specific company. Then, determine how you as a customer would fix the problem, and implement this into your actual practice.

Next, you should always address the audience in your ads. Using the words “you” and “your” are extremely important. If the audience believes that you are talking directly to them, they will more likely have a positive attitude towards your business.

Make sure to utilize human emotion. A potential or existing customer does not want to read a boring ad that he or she cannot relate to. You want to make your audience feel something. To do this, determine what emotion(s) you want to captivate and tap into. Sometimes evoking negative feelings can be better than positive feeling because people tend to act quicker when they see or hear something bad happening and want to solve a problem.

For example, if you are doing an ad on childrens floats for the pool, mentioning the high risks of adolescent drowning would be more beneficial than targeting solely the floats. If a parent reads an ad that says, “Drowning is the 3rd leading cause of unintentional injury death worldwide”, they would probably be keener to act.

Using metrics and numbers is very important. Spelling out each number is not only time consuming, but less appealing to the eye. Be sure to use exact numbers instead of rounding. Numbers and statistics tend to grab people’s attention, so utilize this as much as possible.

It’s also crucial to use all the space that is provided. Google AdWords allows up to three 30-character headlines and up to two 90-character descriptions. Make sure to fit all the necessary information into this space, while also using a display URL and ad extensions if desired.

To outshine your opponents, you want to highlight what makes you different. Because of the limited amount of space, you need to make your ad and selling points unique. In order to do this, you should ask yourself the following:

1. What does my company/business do better than anyone else?
2. Are you making any special offers or doing anything that sets you apart?
3. What is unique about your brand image?
4. What customer problem are you solving?

When thinking about ads, you should also strive to go local. People tend to trust businesses that are small and local, rather than huge corporations. If you have a specific geo location but want to expand into other areas, make sure to create different campaigns for each location. Use keywords that match those geographic locations. For example, if your campaign is taking place alongside a coastal area, it is smart to include terms such as “beach”, “rock”, “sea”, “water”, “offshore”, etc.

Start your campaigns with strong, action verbs that grab the reader’s attention. If you start off your ad with the words “Call for more information”, readers are going to skip right over that. However, if you start your ad off with something like “Get a huge discount” or “Save up to 10%…”, readers will be more inclined to click on your ad.

You should regularly review and maintain your PPC ads. One way to do this is to split test between your ads to see what is working and what needs to be improved upon. There are numerous methods to split ads, but some of the more common include: placing your ad in different locations, using different words in your ads, trying different figures and statistics, experimenting with different display URLs, and emphasizing various advantages of your service.

There are several 3rd party tools to help you create, maintain and improve your PPC campaign performance. They are also a great way to review your campaigns and metrics against your competitors. Reviewing competitor search ads over different days and hours of the day will give you a barometer on the market and competition.

Lastly, creating a successful PPC ad takes time. However, it will get easier with time and practice. Determining your goals and objectives, defining your budget, targeting your niche audience, making a list of relevant keywords, bidding on the right keywords, creating an attention-grabbing headline and description, and utilizing human emotion are just some ways to produce the compelling ad you need.

Clickthrough Research Data Reveals the Importance of 1st, 2nd or 3rd Position in Google

How Website Ranking Affects Click-through Rates

Business owners everywhere understand the importance of keywords and Search Engine Optimization (SEO) as they relate to how well their website ranks on a search engine results page (SERP). Also important is understanding the relationship between click-through rates (CTR) and a website’s SERP ranking. When comparing CTR between sites with SERP rankings in the first, second, and third positions with CTR of sites that rank lower in search results, the difference is significant. In other words, the higher the ranking, the higher the click-through rate.

The data is indicative of when, where, and how a business might change or enhance their SEO which, in turn, enhances their ranking on search engine results pages and which can lead to improved click-through rates.

CTR for Branded/Navigational Keyword Search Results

How a user searches for a product or service is one factor that comes into play in the click-through results. If a user already knows the product they want, they type in the company name or product brand, for example, “Kellogg’s®” or “Froot Loops®.” This type of search is called a branded or navigational search. Their intent all along is to get to one specific website. The desired website appears at, or close to, the top of the search engine results page. Because the user has been presented with the exact information they searched for, the likelihood of the user clicking through to the website is high. In this scenario, it is easy to understand why a website or webpage would have a high CTR.

CTR for Keyword versus Long-tail Keyword Search Results

CTR statistics also differ depending on the length of the keyword used to perform the search – that is, when a user searches by using a one-to-two-word generic term versus a long-tail search term that contains four or more words. (Long-tail search terms typically narrow the search results field.) If our same user as above performs a search using the term “fruity cereal,” the results are naturally more general, and quite possibly not what the user is looking for.

The user next searches for “fruity cereal with marshmallows,” which narrows down the search results considerably. There are fewer fruity cereals with marshmallows than there are fruity cereals in general. Because the results are narrower – more exacting – when a long-tail search term is used, there is less competition among websites for the top positions in the search results and probably fewer ads that compete for the user’s business. The user is apt to find what they are looking for more quickly, and thus more likely to click on the search results presented. The bottom line for website owners who track SEO performance is understanding that click-through rates are better when a search is performed using long-tail keywords instead of a simple generic search.

CTR for Search Results Based on Keywords that Express Intent

Users often perform a search with a specific intent in mind and when there will be some form of interaction. For example, they might want to buy a product, compare hotel prices, or find directions to a particular location. In these cases, the user’s intent is commercial, informational, or based on location, respectively. A fourth intent – specific intent – combines all three intents in the keywords used. Competition for the top three search results positions is fierce, so intent-type keywords, especially those for commercial and location types, usually present more paid ads and other SERPs results features such as a map to show location. CTRs for website may be lower here, depending on the intent type for which the search is performed.

1st, 2nd, and 3rd Place Matter!

While the data varies among digital marketing and web experts, they all agree that the top three positions on a search engine results page, in particular Google’s, garner the highest click-through rates, with the first position racking up the most click-throughs. For example, one study indicates click-through rates for results based on a natural (organic) search range from 36% for first position, to 13% for second position, to 10% for third.

The data also indicate that more than half of users are highly likely to click on the first three results presented when the searched based on a branded term. Of further note, only a very small percentage of users who performed a natural search clicked on paid ads that appeared (versus the natural results).

The takeaway for business owners who want to improve their click-through rate is to get their website ranked at or near the top of the first page of search results. How you do this will depend on a number of factors, with
SEO
and keywords just one. An online marketing professional can show you all the ways to improve your presence in search results and start earning your own portion of the click-through business.

If you want to learn more about how to boost your website’s ranking on Google as well as improve your click-through rates, contact Philadelphia web design and development company Perfexion, Inc. The professionals at PERFEXION are digital marketing experts. They provide website audit and consultation services that give clients clear information and direction on the steps they can take to enhance their online presence.

Contact us to learn more!

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Online Marketing 101 – SEO and SEM Basics

Online Marketing SEO and SEM

Online marketing is a broad term that refers to the marketing of goods and services using available digital technologies. This article will encompasse both SEO and SEM basics. The most common digital technology used is the internet. A company or business that has a website is already doing online marketing to advertise their business; promote their product and service offerings; and/or announce sales, promotions, news, and events. But the extent to which they are successful with their online marketing efforts is a different question altogether.

You already know how important online marketing is to the survival of your business. If you don’t market your company – or market it well – potential customers may never know you exist and they will shop elsewhere. By understanding the basics of online – digital – marketing, you have the knowledge and power to put digital marketing strategies and techniques to work for you.

As technology and digital platforms have evolved in recent years, so has online marketing, which, today, comes quite close to being an exact science. Online marketing is also known as internet marketing, digital marketing, and web marketing, and the phrases are often used interchangeably. Search engine optimization (SEO) and search engine marketing (SEM) are two strategies that fall under the online marketing umbrella. They work in concert with each other to produce the desired results of increasing and enhancing a company’s online presence and relevance to targeted users – that is, to clients and potential clients – to improve conversions, increase web traffic, provide more qualified leads, and ultimately, grow the business and profits.

Search Engine Optimization (SEO) – involves taking steps on a website with the goal of increasing the site’s ranking and visibility within search engines, so that it can be easily found when people search for the goods or services the business offers.

  • SEO –

o   Follows and reacts to how search engines such as Google, Yahoo, and Bing operate

o   Takes into account how users query and perform searches on the internet – including what they search for and the words or terms they use when performing a search

o   Looks for relevance and value in a website’s content

o   Involves having quality (well written) content and relevant backlinks, as well as a properly managed and maintained website in terms of HTML coding, sitemap, etc.

o   Requires removal of items and issues such as broken links that restrict a search engine’s ability to properly index a website

Search Engine Marketing (SEM) – is placing paid online ads that appear alongside other search engine results when a user performs a search and meets the targeted location, demographic, and other criteria associated with the ad.

  • SEM

o   Can be an extremely valuable component in your company’s digital marketing efforts

o   Is also known as paid advertising, pay-per-click/keyword advertising, targeted advertising

o   Lets you to reach a target audience by placing an online marketing message directly in front of them

o   Involves bidding on the advertising and then paying when a viewer clicks on the ad

o   Incorporates SEO of keywords and phrases to increase traffic to your website as a result of a natural (organic) search query

o   Increases the visibility of your website by placing paid ads alongside user search results when they enter queries into search engines for the products or services you offer

o   Can be used in conjunction with social media marketing

SEO and SEM strategies both require close attention and maintenance to know what is, or is not, working. Savvy web developers continually test, monitor, and adjust ads to ensure each ad investment returns the maximum results. They track which keywords perform the best and can make real-time adjustments if they see something is not working or is performing poorly.

Why Do SEM?

The benefits of doing paid advertising include attracting more customers and new website traffic. A properly run ad campaign will rank well in search engine results, and ensure ads appear in front of the very people who are looking for a company’s specific services. This ensures the people who visit their site are the most qualified and are more likely to follow through with a phone call or inquiry.

Occasionally, the way search engines index web pages and websites and present results to search queries can change. Such changes can affect the performance of SEO and SEM which, in turn, may require a change in the strategy a company uses when doing its online marketing. Good web developers follow and stay abreast of the trends and updates in internet marketing that affect their clients, and inform and educate them on the topic. If your own web or IT team is too busy managing other aspects of your business or website to keep up with the lightning-fast changes that occur with internet and search engine marketing, contact a reputable web development company for information on the latest requirements. Some will even perform an audit of your website and recommend changes or updates you’ll need to make to ensure your existing digital marketing efforts remain effective.

Perfexion, Inc. specializes in online marketing and understands what is needed for a website and all related digital marketing efforts to perform at optimum levels and achieve maximum results and profitability. We are a Philadelphia-based web design and development company located in Plymouth Meeting just outside King of Prussia. We specialize in making sure clients’ websites are technically sound and perform to the best of their ability at all times.

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