Responsive Web Design: Every Search, Click, and Scroll Matters

Responsive Web Design: Every Search, Click, and Scroll Matters

When it comes to responsive websites, customer service and user experience go hand in hand. If users have a good experience with a website that responds to their every search, click, and scroll – that is, with every interaction they have on that site – they will equate those interactions to good customer service. The opposite holds true as well. Your products and services may be the best in the business, but if a user can’t locate them on your website, or they click on a link and are taken to an error page, or worse, they can’t properly view your website on their mobile device, they will equate that to poor customer service. At which time, they will click away and never return.

Responsive websites should always be fully accessible, readable, and functional for people who view them (error-free goes without saying) – regardless of the type or size of screen the website is being viewed from. Statistics indicate that more than 65% of web searches performed today are done on mobile devices such as smartphones and tablets. If your website does not adjust dynamically for ease of reading on different devices, or images get blurry when a user pinches and expands them, your website is not responsive or mobile ready.

When building your website, responsiveness of design is one key factor to keep in mind. WordPress, the most popular tool for creating and managing websites and blogs, offers plenty of website themes with responsive design. That means that users will be able to easily read and use your website whether they’re looking at it on their desktop computer, their laptop, their tablet, or their mobile phone.

WordPress is popular for a variety of reasons, not the least of which are its ease of use and community forum that provides support on virtually any topic. In addition, WordPress as a content management system (CMS) offers:

  • Easy content creation and publication of web pages, posts, media, and more
  • Control over who can access/update your website and the functions they are permitted to perform
  • Drag-and-drop functionality to quickly and easily add images and other media to your website
  • Plugins to add other features such as calendars and social media
  • Search engine optimization so your website gets ranked and found on the internet

If your website is more informational and contains fewer functions than a website designed specifically for e-commerce, you can manage it perfectly well with WordPress CMS. As you build, change, and manage your WordPress website, with its responsive design functionality, new content and features will adapt to the responsive design, so you can be assured of always providing the best customer service and user experience to anyone who visits your website.

Two other content management systems assure website owners of responsiveness of design when used: Sitefinity™ and Kentico. If your website is complex, such as an extensive corporate website, and/or contains e-commerce (online shopping) functionality, Sitefinity and Kentico offer high-end CMS solutions to support the detailed and more technical needs these types of websites require.

Similar to WordPress in terms of the page management and user access features they offer, Sitefinity and Kentico offer additional functionality right out of the box:

  • Websites are mobile ready, which means you create your website once and it automatically adapts to a variety of devices and screen sizes. You can preview how your website will appear on different screen sizes, and adjust content if necessary.
  • With responsiveness of design, you present a unified brand message and you do so consistently across all types of devices and marketing channels such as social media, which makes for a singular user brand experience.

Beyond the direct website experience, a CMS can be set up for other functions you want as part of your user experience. For example, you probably want to include a series of automated emails to be sent as certain user activity triggers them: Welcome, abandoned cart, Thank You, delivery confirmation, and more. Or you want to send product news, sale information, or coupons. Given the mobile nature of our society, more people are doing business on their mobile devices than on desktop computers. Responsive design makes sure your entire message gets seen and is easy to respond to, so people will want to do business with you.

Website owners should choose the most appropriate content management system for their needs – based on the amount and level of functionality and complexity of their website. But, whether your website is simple or complex, if you want your website to display accurately on both desktop and mobile devices, make sure every aspect of your website contains responsiveness of design.

Responsive design is vital to engaging customers and users. If they can’t view and navigate around your site on their smartphone or tablet, they will move on to one they can. If you have limited expertise in website design and management, or you would rather spend time running your business than managing your website, consider consulting with a professional web design and development company.

We are a Philadelphia-based web design and development company located in Plymouth Meeting just outside King of Prussia.  We are a web design and development company that understands responsive design and how it interplays with content management systems – CMS.  Perfexion specializes in helping clients market their business online effectively – and profitably. Contact us today to schedule your consultation.

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